Privacy Policy

1. Introduction

Hei Signature Catering ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We collect and process the following types of information:

• Contact Information: Name, email address, phone number, delivery address
• Event Details: Event type, date, time, guest count, menu preferences
• Dietary Information: Allergies, dietary restrictions, special requirements
• Payment Information: Billing details (processed securely through third-party payment processors)
• Website Usage: IP address, browser type, pages visited, time spent on site

3. How We Use Your Information

We use your personal information to:

• Process and fulfill catering orders and quotations
• Communicate with you about your event and services
• Send confirmations, invoices, and service updates
• Respond to inquiries and provide customer support
• Improve our services and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: (a) contractual necessity to provide our catering services, (b) your consent for marketing communications, (c) legitimate business interests in improving our services, and (d) legal obligations under Singapore law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in delivering our services (delivery partners, payment processors)
• Legal authorities when required by law
• Business partners with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Event-related data is typically retained for 7 years for tax and accounting purposes.

8. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data

To exercise these rights, contact us at marketing@heisushi.com.

9. Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this privacy policy or to exercise your data rights, please contact us:

• Email: marketing@heisushi.com
• WhatsApp: +65 8851 2248